The City of Morris is in the process of surveying its Citizens on the quality of service it provides. The surveys are part of a Performance Measure Program the State of Minnesota implemented last year to determine how satisfied Citizens are with the services their City provides.
The surveys in Morris are being distributed through the utility billing system. The surveys for the east side of town went out this week and the west side of town will be next month. If you don’t get one and would like one, just stop in City Hall and pick one up. All of the surveys will be returned to City Hall.
The survey looks at key areas of service in city government. Most of the areas are prescribed by the Performance Measurer Program, but a couple of extra areas were added at the local level. The areas of service include: appearance of the city, feeling of safety, quality of fire protection, condition of city streets, quality of snowplowing, dependability of city sanitary sewer, dependability and overall quality of city water, dependability and overall quality of city recreational programs and facilities, quality of City Hall administrative services, quality of transit services, overall quality of all services provided.
The results will be tabulated and reported back to the City Council and the State of Minnesota. The overall goal is to determine what areas need additional attention and to determine how best to distribute limited resources. The State of Minnesota will collect the data from all of the cities participating in this program and will report back to the Legislature.
The information should be tabulated just in time to use during the budget preparation process for the 2013 City Budget. The City Council may also decide to do follow on surveys in an effort to refine the information to help make informed decisions about services and resources.